LEGAL REFERENCE

Your privacy is how we operate

At mole33, we're transparent about how we collect, use and protect your personal data. This policy outlines everything — from account details to payment information — so you...

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mole33 Your privacy is how we operate

What we collect and why

mole33 collects personal information necessary to set up your account, process transactions and comply with local regulations. This includes your name, contact details, payment method and transaction history. We use this information to deliver our casino and sportsbook services, prevent fraud and maintain account security. Your data is encrypted and stored securely. We don't sell your information to third parties. When you

deposit via DANA, OVO, GoPay or QRIS, payment details are handled by our partners under their own security protocols. Access your data anytime; request corrections or deletion where local law permits.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Privacy questions? We're here

Team online

Email Support

Contact our privacy team at [email protected] with any data concerns, account access requests or policy questions.

Live Chat

Chat with our support team directly inside your account dashboard. We respond within hours to privacy-related inquiries.

Account Settings

Manage your privacy preferences, download your data or request account deletion from your mole33 dashboard anytime.

EDITORIAL CLARITY

Why our policy stands up

Indonesia-Focused

Our policy respects Indonesian data regulations and payment frameworks. We've shaped our privacy posture around local compliance requirements.

Transparent Practices

We explain exactly what data we collect, how long we keep it and who has access. No hidden clauses or surprise clauses buried in terms.

Encrypted Transactions

All personal and payment data travels over secure, industry-standard encryption. Your DANA, OVO, GoPay and QRIS details are never stored unprotected.

Regular Audits

We audit our data handling practices quarterly to ensure compliance gaps don't appear. Security isn't a one-time check — it's ongoing.

No Third-Party Sale

Your account data is never sold to advertisers, data brokers or external marketers. We use it only to run your mole33 account.

Easy Data Access

Request a copy of your complete personal data record in machine-readable format. Portability is built into our account management system.

Consistent across mole33

All Pages
This privacy policy applies uniformly across mole33.app — whether you're on the sportsbook, live casino or slot lobbies.
Mobile & Desktop
Your privacy protection doesn't change between mobile and desktop. Same encryption, same data handling, same security posture.
Payment Methods
Whether you fund via DANA, OVO, GoPay or QRIS, payment privacy is handled to the same standard. Partner payment processors follow equivalent security protocols.
Account Lifecycle
From signup through account closure, your data is protected at every stage. Deletion requests are honoured within 30 days of submission.
Updates Noted
When we update this policy, we notify you via email and in-app message. You can review changes before they take effect.
Support Quality
Privacy inquiries receive the same priority response time as technical support. Chat, email and account settings all serve your data requests.
No Backdoors
We don't grant backdoor access to law enforcement without legal process. Requests are logged and you're notified where legally possible.
SERVICE CONTEXT

Key privacy features you'll see

One-Tap Account Verify Complete your identity check in seconds using your phone number...
Data Dashboard View exactly what personal data we hold on file. Download...
Payment Tokenization Your DANA, OVO, GoPay and QRIS details are tokenized —...
Session Timeout Your account logs out automatically after inactivity. Security feature that...
Privacy Controls Opt out of marketing emails, analytics cookies or promotional messages...
Breach Notification If we ever detect unauthorized data access, you're notified within...

Privacy questions answered

We keep account data for as long as your account is active, plus 7 years for transaction records to comply with local regulations. After account closure, personal data is deleted within 30 days unless legal obligations require retention.

Yes. Payment details are tokenized and processed by our certified payment partners. We never store full wallet credentials. All transactions use encryption and single-use tokens. Partner security is audited annually.

Absolutely. Head to Account Settings > Privacy and click 'Download My Data'. You'll receive a machine-readable file with every piece of information we hold about you within 5 business days.

No. Your account data is never sold. We share information only with payment processors and legal authorities when required by law. Marketing partners receive only anonymized, aggregated data — never personal identifiers.

Contact [email protected] or use Account Settings > Delete Account. We'll remove your profile within 30 days. Remaining transaction records are anonymized for compliance purposes only.

Report it immediately via live chat or [email protected]. We investigate within 4 hours and notify you of findings. Your account is flagged for enhanced monitoring until the issue is resolved.

We notify you 14 days before any material policy change via email and in-app message. You can review updates in your dashboard. Continued use means acceptance; you can always request account deletion instead.